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1. Policy statement

This privacy policy (together with our website terms & conditions and any other documents referred to within this policy) describes how Web Travel Services Ltd Travel collects and uses the personal information you provide ("personal data") to us through our website or offline.

We have a legal duty to protect any personal data that we collect from you as a "controller" of that personal data under the data protection legislation. Web Travel Services Ltd Travel safeguards your personal data and maintains security standards to prevent any unauthorised access.

If you have any questions regarding this privacy policy or how we use your personal data, please contact us through our website at, by email at, or by letter to our registered office at FOA Customer Services Web Travel Services Ltd, 106 Wenallt Rd, Rhiwbina, Cardiff, CF4 6TP.

2. What do we use your information for?

We require to collect your personal data when you register on our website or offline, place an order, respond to a survey, fill out a form or contact us.

Any of the personal data we collect from you is processed by us as necessary for the purposes of delivering travel agent services under our contract with you or for taking steps to enter into a contract with you to deliver travel agent services. In order to do this, we may use your personal data in the following ways:

We will also process your personal data in pursuit of our legitimate interests to improve and promote our services:

We may also be required to process your personal data to comply with our legal obligations under ABTA membership / ATOL membership.

Failure to provide your personal data when making a booking will mean that we will not be able to process your booking.

3. What information do we collect?

We may collect the following personal data from you through our website / App:

However, you may visit our website anonymously by changing the settings on your browser.

4. Do we disclose any information to outside parties?

Acting as a travel agent, we will pass your personal data onto any third party tour operator / travel company as necessary to complete your booking.

Your personal data may be accessed by or given to our staff, contractors and agents who assist us or act on our behalf:

Your personal data, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Your personal data is held on our computer records and paper records in the [UK / EU].

Your personal data may be transferred outside of the EU for the purpose of

providing you with the travel products you are booking, depending on the supplier whom you are booking with.

5. How do we protect your information?

The security of your personal data is important to us. We implement a variety of security measures to maintain the safety of your personal data when you make a booking or enter, submit, or access your personal data.

We offer the use of a secure server. All supplied commercially sensitive / credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database only to be accessed by those authorised with special access rights to our systems who are required to keep the information confidential.

We follow generally accepted industry standards to protect your personal data, both during transmission and once we receive it, against unauthorised or unlawful processing and accidental loss, destruction or damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we take reasonable endeavours to protect your personal data, we cannot guarantee the security of your personal data transmitted through our website / App, any transmission is at your own risk. 

6. How long do we keep your information?

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at www.Web Travel Services We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Third party links

Our website features links to other websites - including all the links on our 'links' pages. This privacy policy applies only to Web Travel Services Ltd Travel.

Other websites have their own privacy policies and when clicking through to another website / App we strongly recommend reading its privacy policy, especially as the way in which personal data may be collected from you may vary.

Please note that links to these external websites / Apps are not covered by our ABTA membership, ATOL membership or any of our other memberships / associations. Any views or opinions along with special offers and promotions on external websites / Apps may not represent the product offering / opinion or special offers at Web Travel Services Ltd Travel or its associated brands.

8. Social Networks

We enable you to create a profile, and share information such as messages, photos, and videos with others within your network through our website. We cannot control the actions of others with whom you may choose to share your pages and information. Also, we cannot guarantee that the content you post on our website / App will not be viewed by others outside your network.

9. Other Information

Our Forum offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal data from our blog or community forum, contact us at In some cases, we may not be able to remove your personal data, in which case we will let you know if we are unable to do so.

10. Your rights

You have the following rights under the data protection legislation in relation to your personal data held by us:

If you wish to exercise any of the above rights, please contact us on providing details of your request.

If you are dissatisfied with our data processing activities, you have the right to complain to the Information Commissioner's Office at

11. Online and offline privacy policy.

This privacy policy applies only to personal data collected through our website and offline.

12. Terms and conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at

13. Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes on this page, and / or update the privacy policy modification date below.

This policy was last modified on 22th January 2020